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Australian Training & Skills College

TEP Program · Hospitality & Customer Service

Cafe Simulation Lab

Cafe Simulation Lab
TEP Program · Small-group learning

Course snapshot

Duration
10-week term-based program
Schedule
2 sessions/week · 5 hours/session
Format
Supportive small-group learning
Recognition
Non-accredited skills program
Fee
Enquire for pricing
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Program overview

Cafe Simulation Lab introduces hospitality through a structured café and customer-service simulation. Participants prepare simple food and drinks, serve customers and share workplace responsibilities while developing communication, teamwork and confidence. The supported environment allows people to explore hospitality duties through practical experience rather than theory alone.

Why it helps

Practising real duties in a supportive simulated café gives participants a genuine feel for the workplace. Completing real tasks builds the confidence and practical skill base needed for future employment or further training.

What participants gain

  • Confidence in a café-style environment
  • Communication and customer interaction skills
  • Following workplace routines and instructions
  • Teamwork and responsibility
  • Independence in completing structured tasks
  • Awareness of food handling and hygiene practices

What you'll cover

Customer service

  • Greeting customers
  • Taking simple drink and food requests
  • Communicating clearly and appropriately

Café food preparation

  • Preparing wraps, toasties, and simple snacks
  • Microwave and air fryer food preparation
  • Food presentation and serving

Coffee & beverage preparation

  • Introduction to coffee machines
  • Preparing basic hot and cold beverages
  • Safe use of café equipment

Workplace roles

  • Café assistant
  • Customer service support
  • Food preparation support

Teamwork & coordination

  • Working in small teams
  • Rotating roles
  • Supporting peers

Workplace routine

  • Start and finish times
  • Task allocation

How it runs

Length
10-week term-based program. Participants can continue into other programs over time.
Each week
2 sessions per week, 5 hours per session, in a supportive small group.
A typical session
Structured learning and practical activities, with facilitated breaks built in.
Breaks
A 45-minute lunch break and two 15-minute tea/coffee breaks — all supervised and facilitated to support social interaction and peer engagement.

Programs are delivered as non-accredited employment and skills development programs.

Who it's for

  • NDIS participants aged 16–30
  • School leavers transitioning into adult life
  • Those interested in hospitality or customer service
  • Participants who benefit from hands-on environments
  • People developing communication and teamwork

Your credential

A Certificate of Completion, issued by ATSC

Earn a Certificate of Completion for this course and showcase your new skills to potential employers.

  • Certificate is issued by ATSC
  • Can be added to your LinkedIn profile
  • Evidence of practical skills for employers

About

Transition to Employment Program (TEP)

Structured pathways that build independence, confidence and workplace readiness.

About the program

ATSC's Transition to Employment Program supports young people aged 16 to 30 and school leavers to strengthen practical skills for work, community participation and everyday life.

Learners build confidence through active, structured experiences that connect personal goals with the routines, communication and teamwork used in real workplaces.

Program structure

Learners enrol into structured programs that run over a 10-week term, and can keep progressing through further programs over time as their goals, interests and support needs develop.

Sessions run in supportive small groups and combine practical activities, workplace simulations, community participation and routine-based skill building.

Individual outcomes

You may develop:

  • Workplace confidence and communication skills
  • Teamwork and social interaction skills
  • Independence and daily living skills
  • Community participation and travel confidence
  • Workplace readiness and employability skills
  • Confidence participating in structured learning environments
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